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Request: javascript confirm for urgent flag in portal


#1

A nice addition would be to add the ability to possibly add a javascript confirmation for the urgent flag on the portal entry form. That or possibly an easy way to identify that the urgent flag should only be selected when the issue is truely urgent in nature.

My users love to flag everything as urgent so I hid the option as a workaround.


#2

Sure, you can easily do this by editing the request.tpl.php template. More information on editing templates here: http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=9