I’m integrating HelpSpot and Zenoss using the RequestPush class. Everything is working great. I have OS/Perf alerts sent from Zenoss to HelpSpot, and in turn the alert can be moved to history in Zenoss using “Push Request” within HelpSpot. However, this requires clicking the “Push Request” link within each HelpSpot request before closing it.
I’m wondering if its possible to have the push function occur automatically when a request is moved to “Problem Solved” and closed instead of having to manually click the “Push Request” link within the request.