HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Required Custom Fields Internet Explorer 9


It appears that if a custom field is required, Helpspot has problems when using IE 9

The user fills out the form, and when submitted even though they have filled out all fields it returns to the required custom fields and states that this field is required.

I have tried it in Chrome and in Firefox and they both appear to work

Any info that might help with this one


Hi Glenn,

We’re researching a bug with IE9 on this. We hope to have it addressed in a future release.