HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Rerunning Windows installer PHP is already instaled error


#1

I am issues trying to rerun the installer. I receive a PHP already is installed message and the installer quits. In addition, if I try to install manually, I get an 404.3 error when attempting to run the php test script to validate the loader wizard is installed for ion cube


#2

Hi Travis,

Yes, the HelpSpot installer can’t install if PHP is already on Windows. The installer is really the best way to install so I’d recommend a virtual machine or alternate server that’s clean if possible. If not, you could try uninstalling PHP if you’re not using it for other systems.


#3

Thanks for the reply… I wanted to follow up because this may benefit someone else.
I had the Windows SQL stack of SugarCRM running on the same VM. Sugar’s PHP stack was seen by the HelpSpot Windows installer. I had to uninstall SugarCRM to get the installer to work again. It was not an ideal solution, but it did work.

Travis