HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Response Groupings


#1

Would like to know if there is anyway in an upcoming release that you might be able to break down the responses into say groups other than global and your own. What I am looking for is something like this:

Product 1
Installation
Obtaining Registration Codes
Operating Systems Requirements
Errors
5029 - Invalid User
5030 - Invalid Update Attempted
Product 2
Installation
Whatever loaded here
Errors
9004 - Invalid Customer Number/Code

Etc…

This would make it easier to break down responses into groups and make a large list of responses more managable.

What do you think? Or, maybe it is there and I am missing something.


#2

I guess that is coming out in the next version. Never mind.

Thanks,
Chris


#3

Yep, coming in the next release.