Over the years we have set up hundreds of different macro responses in our system. What is increasingly becoming frustrating and problematic is that Admin account users cannot search for key words to pull up a macro to either use in a direct response or edit. What I have to do now is create two user accounts (one account to use to answer front line customer emails and the other for admin purposes/edit macros).
I know with the recent upgrade you are able to select more than one account to review/edit a macro when you create it, however for the responses that were set up before this change they are extremely difficult for an Admin user to manage. Right now I need to click the “Load More” button at the bottom of the page (about 20 times) so that all macros are displayed on the page and then I do a ‘ctrl-F’ to search the page for the macro I need to find and edit.
Are there plans to allow Admin uses to access and edit all responses by default? Also, is there a quick way to display all macros on one page rather than keep clicking “Load more” each time?