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Restricted Inbox View


#1

Is it possible to restrict inbox access to users to view only tickets assigned to their respectful categories?

I understand that using global filters can be used to make a secondary inbox that will fulfill this need, but I was curious to know if there was a way to do this without using that method or without requiring a second installation of HelpSpot.


#2

Hi Alfred,

You can put level 2 users in limited access mode. They won’t have inbox access and can only see requests which are part of categories they are also part of.