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Round Robin via Permission Groups


#1

Is there a way or is this some thing that will be in a future release

If the Round Robin for category could be set to only round robin to users in a certin Permission Groups


#2

Currently that isn’t possible. There’s some aspects to that which get pretty complex, but it’s something we’ll consider.

In the meantime if you have some developer time you could build your own round robin business logic and use the API to initially assign requests using that logic.