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Run HelpSpot as subdomain not sub directory

#1

Greetings,

I want to install HelpSpot on Windows machine. But, I want it to be accessible directly from the domain name. For example the default installation would make URL http://ticket.example.com/helpspot. But, I want it http://ticket.example.com

Regards,

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#2

Hi! Apologies for the delay in responding here - did you manage to figure this out? If not, try out the PDF instructions here on setting up HelpSpot without a subdirectory (the domain you use will not matter, as that’s configurable within IIS).

Note that you should also update HelpSpot’s config.php to remove the subdirectory from the cHOST variable.

Here’s a link to the PDF: https://www.dropbox.com/s/kw2r2ozgfdvlkcd/iis_windows_base_url.pdf?dl=0

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#3

Thank you for your response, but I am not using IIS. I am using the default Apache which comes built in with the application installer.

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#4

Gotcha, try this out instead!

Edit file C:\Program Files (x86)\helpspot\apache2\conf\httpd.conf

First Remove the line near the bottom:

Alias /helpspot "C:\Program Files (x86)\helpspot\helpspot"

Second Update the default DocumentRoot (near line 244) and any reference to the default document root:

From:

DocumentRoot "C:\Program Files (x86)\helpspot/apache2/htdocs"
<Directory "C:\Program Files (x86)\helpspot/apache2/htdocs">

To:

DocumentRoot "C:\Program Files (x86)\helpspot\helpspot"
<Directory "C:\Program Files (x86)\helpspot\helpspot">

Third: Update the config.php file cHOST variable

From:

define('cHOST','http://127.0.0.1:80/helpspot')

To:

define('cHOST','http://127.0.0.1:80')

We just removed the /helpspot portion. Your hostname will likely not be 127.0.0.1 like in this example.

Lastly: Open the services panel and restart the service HelpSpotApache.

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