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Salesforce Live Lookup giving "Mismatched Tag" error -- is it working for other people?


#1

I just noticed that our Salesforce Live Lookup (http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=154) feature isn’t working. It’s returning:


An Error Occurred
XML Parser Returned Error: Mismatched tag (76)
Source Path: http://helpspot.atlassian.com/custom_code/ll-sforce.php
Call Type: http

The “View XML” link says:

301 Moved Permanently

301 Moved Permanently


nginx

I don’t know if it failed after our recent upgrade to 2.7.2, or whether it was before/after the upgrade.

I’d be interested in knowing whether that code is working for other people using 2.7.2.

Thanks!


#2

By the error I’m guessing Salesforce may have moved the API URL location. I don’t have access to a Salesforce account with api access to check, but you may want to go in and see if they now provide a new or different API access point.