HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Search Custom Fields


#1

Is there a way to use your custom fields as a search field on the Search tab?

Thanks


#2

You can’t currently do it from the search tab, however you can search them by creating a filter in Workspace->Create Filter


#3

Speaking of search, can you search specific reporting tags…?


#4

You can also do this via a filter, but not in the search tab. The ability to do more of this from the search tab will be coming in a future release as well.