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Searching requests won't return any results


#1

I thought this had worked at one point, but perhaps I had only did a search by a person. Someone else had tried this the other day too with no luck. I’m doing a data search for a string that I know exists in a past ticket. Even when including * wildcards before and after it won’t return any results.

Is there something that needs to be configured that we’re missing?


#2

Hi Tim,

If you’re on SQL Server check that the full text indexes have been built:
http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=142

If you’re on MySQL you can’t search words less than 4 characters generally without modifying a configuration items in MySQL. Perhaps that’s what you’re hitting.