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Searching requests won't return any results


I thought this had worked at one point, but perhaps I had only did a search by a person. Someone else had tried this the other day too with no luck. I’m doing a data search for a string that I know exists in a past ticket. Even when including * wildcards before and after it won’t return any results.

Is there something that needs to be configured that we’re missing?


Hi Tim,

If you’re on SQL Server check that the full text indexes have been built:

If you’re on MySQL you can’t search words less than 4 characters generally without modifying a configuration items in MySQL. Perhaps that’s what you’re hitting.