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Secondary Portal Details Field

Is there a way to Pre-Populate the Details box in the secondary portal? Since the text in this field is what shows when the ticket is received, we want to enter a standard comment which will show up as the Initial Request info in the Queue


You can go to Admin > Customize > Portal templates and then choose your secondary portal. You can then edit the request.tpl.php template and find this line:

<textarea id="simple" name="simple" cols="50" rows="10" style="width:100%;"><?php echo $this->request_simple ?></textarea>

Replace <?php echo $this->request_simple ?> with your desired text.

<textarea id="simple" name="simple" cols="50" rows="10" style="width:100%;">This is my default value</textarea>

Hi Matt,

Thanks for this suggestion, sorry I missed your call. I’ll give this a shot and see if it works