Is there a way to Pre-Populate the Details box in the secondary portal? Since the text in this field is what shows when the ticket is received, we want to enter a standard comment which will show up as the Initial Request info in the Queue
Tony
You can go to Admin > Customize > Portal templates and then choose your secondary portal. You can then edit the request.tpl.php template and find this line:
<textarea id="simple" name="simple" cols="50" rows="10" style="width:100%;"><?php echo $this->request_simple ?></textarea>
Replace <?php echo $this->request_simple ?> with your desired text.
<textarea id="simple" name="simple" cols="50" rows="10" style="width:100%;">This is my default value</textarea>
Hi Matt,
Thanks for this suggestion, sorry I missed your call. I’ll give this a shot and see if it works