HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Secondary Portal URL


#1

We are evaluating the creation of secondary portals. I’m having an issue with the url of the secondary portal requiring a deep link.

Example
Primary Portal - http://help.primaryportal.com (working great)

Secondary Portal Setup
Portal URL - http://help.secondaryportal.com
File Directory Path - /var/www/secondaryportal

Our issue is that when going to url of the secondary portal which points to the same ip address as the primary portal we get the primary portal. The secondary portal can be accessed if we enter the secondary portal url and add /secondaryportal after .com . (http://help.secondaryportal.com/secondaryportal)

Help! :slight_smile:


#2

I think you need to setup a dedicated vhost for the secondary portal so that the web server correctly serves that domain as separate and doesn’t just map it to your primary domain.