We’re evaluating Helpspot and have a feature request. Because of email attachment restrictions on customers email servers we have lots of problems when we send an email response with an attachment where its bounced because of the attachment or the attachment is stripped off.
It seems like a solution to this is to save the file locally and then add a link to the file in the email. Obviously the files would have to be cleaned up after some period of time or some # of downloads.
Any chance you might add a feature like this to resolve this problem ? I assume lots of other companies have similar issues.