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Sending customer information in via email


#1

There’s a new page in the manual about how to send in requests via email and to also append customer details to the email with special tags.

http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=25

This could be really useful for someone needing to send requests into HelpSpot via a desktop application or an intranet.

A full web services suite is coming in version 2, but for simply adding requests it’s hard to beat sending a simple email.