I don’t think I explained myself correctly, the code is not actually html code to format an ermail as html it is meant as code examples sent over the email.
For example: I enter the following text as content of the email response. It is an example of the xml the user would need to use when using our product.
However on the message the user receives, he/she would see this:
It just drives our clients crazy as they just can’t understand why would they need to add our own domain for content on their servers. The subdomain where HelpSpot is running is dedicated just to running HelpSpot there is no other process or script that modifies the sent email, it is as easy as if I sent that example through our webmail panel the email sent will pass through to the client intact, but if sent through the HelpSpot it is modified.