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Set field values from data in note body?


#1

We are currently creating a system where folks can submit a form from an external website, and it sends an email to our HelpSpot system with the form data. Is there a way I can setup automation rules or triggers to the effect of:

"Note Body now contains “Email: abc@example.com

Then

Set Email Address to "abc@example.com"

I don’t think there is a way to do this now, but maybe if our form fields came in as email or something to that effect to denote a variable, being able to set fields to those variable values would be immendely helpful. If there is currently a way, could somebody let me know?


#2

You can do this! You just need to use our email parser tags: http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=25


#3

Terrific! I didn’t even see these somehow!