We are currently creating a system where folks can submit a form from an external website, and it sends an email to our HelpSpot system with the form data. Is there a way I can setup automation rules or triggers to the effect of:
"Note Body now contains “Email: email@example.com”
Set Email Address to "firstname.lastname@example.org"
I don’t think there is a way to do this now, but maybe if our form fields came in as email or something to that effect to denote a variable, being able to set fields to those variable values would be immendely helpful. If there is currently a way, could somebody let me know?