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Show urgent requests "inline" in My Queue?


#1

I know you can set the urgent requests to appear “inline” when using a filter, but I can’t figure out how to do that for My Queue or the Inbox. Is it possible?

I’m using 2.4.7.


#2

Hi Joe,

You can’t do that for My Queue or Inbox. However, you can build filters which exactly replicate these queues and use those instead of the built in ones.

My Queue:

open/closed IS open
assigned to IS you

Inbox:
open/closed IS open
assigned to IS unassigned