I’m trying to use a custom filter as my default workspace that will show all messages with Status as Active, so for example tickets answered and marked as Bug Report would not show up in the summary - basically, I’d like my workspace to function as my “Inbox”, ideally clearing it out as often as possible with long-term tickets filed away.
In trying to do this I created a new filter that shows all messages with status Active and assigned to me. Unfortunately, I can’t see how to show the New/Updated ticket icon that you see in the default “My Queue” view. “Replied to” column only shows what was replied to, but not when customer responds with a new update.
Maybe there is a better way to achieve what I’m trying to do?