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Slow response from support and I have a live look up issue


Recently our Live Look up will not return users in Active Directory. Nothing has changed in our llookup.php or setup. One user in an OU will work and the next user in the same OU will not.
We are using the SQL ADSI option for lookup.

I opened a ticket on the 9th and I did get response asking for our llookup script which I sent and haven’t heard anything since. Also tried calling but you can only leave a message.

Anyone have any ideas on what to check?


Hi Bill,
As noted in my response, the SQL ADSI implementation was a customer contributed sample so it’s not part of the helpspot core code. I recommended using a direct connection to the ldap server instead of using SQL as an intermediary unless you have specific performance needs for the SQL ADSI method.