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Slow when using IE


#1

We are experiencing a problem with Helpspot when using Internet Explorer. When clicking something, for example, Inbox, it takes 15 to 20 seconds for the messages to load. The same thing happens when going between tabs.

When using chrome, Helpspot responds very quickly. An Inbox with thousands of messages loads 5 secs with Chrome.

My IE’s version is 11.0.96.18792.

When running IE debugger, the delay happens when loading helpspot=c40d7d14b3.js and helpspot.js.map. Both took 10 secs to load.

All addons and extensions are disabled but still getting the same result. Any help would be much appreciated.