I’m currently using your trail-version and I have some questions:
Is it possible to split up the inbox into different catgeories?
To specify: the user contact our support via a web form where he can choose a specific predefined subject. according to this subject the ticket should land in this subcategory of the split up inbox.
How many sub category levels are possible?
User permission levels: As I saw in your documentation the user permission levels are predefined, can we customize these levels to create our own permission level?
we use a special member database, its organized in different levels like normal, premium etc. member can your software detect the difference and display it?
ps.: If I didn’t make myself clear I can send some screenshots.