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Some questions


#1

Hi,
I’m currently using your trail-version and I have some questions:

  1. Is it possible to split up the inbox into different catgeories?
    To specify: the user contact our support via a web form where he can choose a specific predefined subject. according to this subject the ticket should land in this subcategory of the split up inbox.

  2. How many sub category levels are possible?

  3. User permission levels: As I saw in your documentation the user permission levels are predefined, can we customize these levels to create our own permission level?

  4. we use a special member database, its organized in different levels like normal, premium etc. member can your software detect the difference and display it?

kindly,

André Krümpelmann

ps.: If I didn’t make myself clear I can send some screenshots.