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Some sort of error log notification?


#1

One of our incoming IMAP email server connections went down for 5 hours before we noticed. Of course HelpSpot logged an error each time tasks.php ran, but there was no notification of those errors piling up.

Is there a method of notification of errors like these?

I’d really rather not assign staff to check the error log every time they check the workspace.


#2

Hi Joe,

Not currently. Errors like this are common for one or two runs of tasks.php so we don’t put a more prominent message. Obviously this was longer than a few runs, perhaps we can look at some type of notification for longer outages.

You may also want to consider a network monitoring service. There are many available from free to high end and they can email you system outage notifications.


#3

Thanks Ian. I think I’ll try to setup an RSS feed for the error log, at least in the short-term.

I have a network monitor watching the server, but Imap wasn’t connecting on this one particular account correctly. I’m still trying to find out why …