I have legitimate tickets that wind up in the Spam filter. I created a mail rule that looks like this:
If All Conditions:
- Is SPAM
- From Contains MyDomain.com
Perform these actions:
- Set status Active
- Send email notification to Me
However, when I create a ticket that I know will go into the SPAM filter (4 links), the Mail Rule does not apply. What can I do differently? I tried an automation rule, but even using the SQL query didn’t show the tickets in my SPAM folder (even though when I ran the query directly against SQL, I can view the SPAM folder requests.