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SSL Error


We want to insure secure communications with our customer base, so we installed a SSL certificate for our Help Spot application. In order to be sure all connections utilize SSL, I added an .htaccess file to the root directory. The .htaccess file includes the rewrite lines…

RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}

I’ve used this before on other sites, and it works perfectly. However, on our Help Spot site it causes a page error. FireFox reports the following error…

The page isn’t redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept cookies.

IE simply fails to load the page with no error message.

When I manually brows to https://OurHelpSpot.example, IE warns that parts of the page is delivered without SSL protection.

How do I force Help Spot (Apache) to use SSL without generating errors?


Hi Rolf,

Make sure in your config.php you’ve set the cHOST URL to use https and not http.