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Staff access to mailboxes


#1

It’s nice and easy to assign (or restrict) staff to particular categories, but I don’t see a way to assign them to select mailboxes. Do all staff have access to all of the configured mailboxes?

In a large helpdesk that might be pulling from many mailboxes, it would be helpful to have control over who is allowed to use a particular address. All it takes is a slip of the mouse, and you’re sending mail from the wrong address.


#2

Hi David,

Currently that’s not possible. Though the system automatically picks the right email address by default for emails sent into the system. All mail account changes are logged as well so you’ll be able to see if they are sending from the wrong account.