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Starting a ticket number from a specific value



I’m currently evaluating HelpSpot but currently I’m using another helpdesk system which also has ticket IDs as a five digit incrementing numbers. Therefore I wanted to ask whether is it possible to change a ticket ID that the new tickets are numbered from? I would probably require them to start from 20000.
Thanks in advance for reponse.



Hi Rafal,

Yes, you can adjust the auto increment in the database. You should be able to google for how to increase the auto increment for your database server. The table you need to increase it on is HS_Request.

Also, it’s possible to add a prefix if you like in Admin->Settings->Email Integration so it would like like {ab12345}