HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Sub-folders within the Global Filter level


Hi all

I have many Global Filters and they are becoming unmanageable. So I am now creating Sub-Folders to categorise the filters, e.g, by Last Month, This Month, Last Week, This week, etc.

My question is, how do I make these new Filter folders global as well? I cannot find a setting for it anywhere, and I cannot save them under the Global top level?



Hi Nakkiran,

Currently global filters must be in the global folder. We are looking at providing more flexibility there in a future release, but for now it’s not possible.

You could have staff build the filters out within their accounts though, especially if everyone doesn’t need every global filter.