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Suggestion for email cc: function


#1

It’s certainly handy to be able to cc: staff members on the notes that are written into a ticket, but it would be even better if you could also include the abilty to cc: to any email address that we provide…For example, on the link to “CC Staff”, perhaps you could include a checbox for “Other”, and provide a field to enter any email address…?


#2

Thanks Mark this is a good idea. I can see a few places where this could be useful besides the CC area. This will definitely be considered for a future version.