Sorry to bomb you with so many comments today. I wanted to start a new thread because this is a different issue also related with categories but with a different approach.
The categories that we have created target different types of users:
- Tools: Language is normally English.
- Internal Helpdesk: Language is normally Catalan.
- Client Helpdesk 1: Language is normally Catalan/Spanish.
- Client Helpdesk 2: Language is normally French.
Eventually, it would be nice that the Request/Forums and emails for each category (only customer-facing texts; admin interface is OK in English) are in the default language of the category (and also as a much less important thing, that the language could be overriden at the request level).
Actually, it would even be interesting for us that each category had the option to have its own portal (in some cases a category may require a different customer-facing approach even with language; in some cases forums are required, in others not.
For us it is important to have a common database because the people behind these different categories is the same.
Would it be a possibility to install another instance in another URL but pointing to the same database to do this partially (for example, to tweak the language php code/config code/templates to achieve different personalities with the same database)? Are there any caveats to take into consideration in this scenarion of one database shared by two instances of the HelpSpot PHP code?