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Suggestion - Reports for end users


#1

I have not seen this, but it would be nice to allow “customers” to generate reports on open issues/closed issues. At this point they are e-mailed a key that allows them to view the status on one ticket. It would be nice to allow them to login and generate reports on issues they have submitted.


#2

Currently you can’t do this. The customers can bookmark the page with the status and if you change the request.check template to never expire the viewing of a request that would work.

We decided from the beginning of development to not have a login system for customers. The problem is that in most situations the customer will not remember their login if they have one and if they don’t you’re adding a bunch of extra steps in the process before they get to actually put in their request. So we decided to try and keep the 95% of your customers who don’t care about a login happy by making the process to submit a request painless.

We may introduce some type of optional login feature in a future version, but we’d have to be careful to do it in a way that didn’t make it confusing for the customers. “Do I need to login or not” type of situations.