After having Helpspot installed and working fine for over a year on a physical server, last week we moved it onto a virtual server.
Initially we had some trouble with the version of PHP being used (5.2.11) that casued 500 Internal Server errors on all pages, but after downgrading to 5.2.6 the problem went away.
Today I noticed that emails to email@example.com are not being converted into helpspot requests. I tried to access helpdesk.mycompany.com/tasks.php in my browser and received a 500 internal server error.
Every other page works fine, both front-end and admin-area, so I am at a loss.
Has anyone else come across this?
What options do I have? Can I move just tasks.php onto it’s own server and try to get it working, or does it HAVE to be called from the root of the helpspot installation?
My server is a Hyper-V Guest OS, running Windows 2003 R2 SP3 and IIS 6.
Helpspot has been installed manually (not using the Windows installer) and is running on PHP 5.2.6 with MySQL Server 5.1 Community. All of these versions are identical to the previous installation (using the same install files in most cases).