I have a mailbox set to check a Gmail account every minute and it’s running nicely, except that almost all requests are being duplicated. Sometimes it doesn’t happen, but usually it does. The requests have the same time stamps but are given different ticket numbers.
I’ve tried extending the time in between checks but am not sure what else I should be looking at for this. I’ve had to disable notifications to my clients when opening a request so they don’t get confused.
Any help would be awesome. Thanks!