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Team Inboxes in Helpspot


#1

Originally published at: http://academy.helpspot.com/helpspot/team-inboxes-in-helpspot
HelpSpot features an inbox system that gathers new requests into a central location. These requests can then be assigned to each agent. This setup works perfectly for many organizations. Some larger organizations may want to split their inbox up into multiple “inboxes” based on what team should be handling the request. Team members can then “take”…