also had a question regarding ticket refresh… is there a way to configure an automatic refresh when viewing a ticket? i am finding that some users will have a ticket open for some time - someone else updates it or re-assigns it and the other user wont know. worst case the other use updates it and it ends up re-assigning the ticket back to the original user.
i know this comes down to how to properly use the system - but didnt know if there was an autorefresh. thanks!