I have two guys on daylight helpdesk who are on-call after hours on alternating weeks. I want helpspot to deliever helpdesk emails to the right ‘on-call’ guy via SMS after 6pm each day, but to alternate which guy gets paged every other week.
Here is how I am handling this now:
- I have 2 sets of Mail and Automation Rules…one set for Allan; one set for Andy.
- 1 guy’s rules are turned off.
- I have a weekly cron job that runs every Sunday night and uses a MYSQL script to disable Andy’s Mail rules and to enable Allan’s mail rules (or vice versa).
Is there a more elegant (more simple) way to do this that I’m missing?