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Time to completion


#1

How can I report on the time taken from open to close a call?


#2

Hi Darren,

Under Reports it’s the “time to resolution” report.


#3

This shows me the average time per user.

I would like to see the actual time per request.


#4

Ah, well if you go into a request and look at the last log item it will say X hours and minutes since request created. That’s how long it was.


#5

So am I able to view this time in report?


#6

There is no report that lists individual requests and their time to close, just in aggregate. You could create a filter with the date opened and date closed columns and then export this to excel to do the calculation.