hey Eric, thanks for your reply! my trigger literally looks like this:
open/closed - now is - open
mailbox - now is - correct_mailbox
note body - now contains - some_part_of_text_from_emailbody
i have compared the source of good (where it worked) and bad (when did not) emails and here are how the place with some_part_of_text_from_emailbody looks in both of them, maybe the devil is hiding somewhere in here:
could you please advise why it happens like that? looks like helpspot can not catch anything inside the div tag, at least this is how it looks like now
I appreciate your help!