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Trouble logging in after installation


#1

I’m having a bit of trouble logging into helpspot. I’ve successfully completed the installation and I’m redirected to the login page. When I enter my credentials, I get a 404 error.

I’ve triple checked the base url in the config file, and scoured the forum, but I’m unable to find a solution. Any idea what might be wrong?

I’m uncomfortable posting the details of my installation in a public forum so here’s all I know to share at this point:

Assuming I login at: https://example.com/helpspot/admin.php

After typing in username and password, I’m redirected to https://example.com/helpspot/%2Fhelpspot%2Fadmin


#2

Are you on Windows or Linux? What exactly is in config.php for cHOST (you can change the domain)?


#3

Hey Ian. I’m on a linux vps. The cHOST value is https://example.com/helpspot

It’s installed in a subdirectory called helpspot in the public_html folder.


#4

Are you redirect exactly to https://example.com/helpspot/%2Fhelpspot%2Fadmin kinda curious the .php is missing. Perhaps you have some htaccess rules messing with stuff?


#5

That was indeed the issue. I had to reset the htaccess rules from the parent directory. Thanks for the super quick responses! :smiley:


#6

Great! Let us know if you have any other trouble.