HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Trying to clone an uncloneable object of class tidy


#1

Hi,
I’m getting this message clicking on the “admin” link at the top of the administration page.

Fatal error: Trying to clone an uncloneable object of class tidy in /mnt/app/HelpSpot/helpspot/lib/util.lib.php on line 519

what should I do?

Thanks!
Roberto


#2

That’s another new one. Very odd. In your php.ini try turning off Tidy, perhaps something is wrong with your tidy module.


#3

Hi Ian,
I was able to fix it turning it off but now I’m getting the same error trying to use the live lookup :


Fatal error: Cannot clone object of class SimpleXMLElement due to 'zend.ze1_compatibility_mode' in /mnt/app/HelpSpot/livelookup_highrise.php on line 35

Very weird, isn’t it?

Thanks


#4

Ah, OK. That error has better information. In your PHP.ini turn off ze1_compatibility_mode and that should fix it.