we have been using Helpspot since about a month and are very happy with the system. However, there are two user questions we would like to ask.
When we use the function to search for previous requests and such requests exist we get a list of such requests we understand it should be possible to look at these requests by clicking the appropiate request number from the list. However, we then get the following error message:
An appropriate representation of the requested resource /helpspot/admin.php could not be found on this server."
What should we do to fix this error?
Is there a way of handling incoming email that only has HTML-formatted text?