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Unable to pull one or more emails from mailbox


#1

Has anyone seen this error before? It says; “HelpSpot is unable to pull one or more emails from mailbox. To remove this message, manually delete the email(s) via web mail or desktop client as soon as possible.”

When I click Clear and Retry it does not make this error go away.

Any ideas?

Thanks!


#2

Hi Gordon,

Usually you’ll need to manually go into your mailbox via webmail to clear a stuck email like that.