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Unassigned request email notification to distribution group


Is there any way to send notifications of unassigned requests to a distribution group address rather than all of the individual techs?

This would make it clearer that the group is being notified rather than an individual. The current notifications are individual emails to each tech rather than a single email to multiple techs.

I’m trying to avoid having to set up a ‘Distribution Group’ user in the system as it would be a waste of a user account for this sole purpose.



Hi Brad,

Well a simple solution would be to have one of you setup your desktop mailbox to forward the unassigned new request emails to a distro list account.


Thanks Ian.
I’ll consider this option when testing.

Could this facility please be considered for a future release of HelpSpot?


Yes, we’ll put it down for consideration.