I’m self-hosting HelpSpot in a Windows 2008 environment. When updating a public note, it takes 8-15 seconds for the update to post. Updating a private note is instantaneous. The only difference I can see is that the public note is relaying an email via SMTP and the private note is not. I have tried two different SMTP servers, a public one (gmail) and our internal exchange. I’ve tried SSL and non-SSL, and all scenarios present identical behavior.
I have used HelpSpot in other environments for years and I’ve never seen this behavior. Does anyone have any idea what I can do to troubleshoot this further? I’m in the trial period, and this delay will be a dealbreaker for my team if I can’t resolve this latency.
Thanks in advance!