Well My IT department has 3 users in it right now. Once my department hires another person we would most likely move to a paid license.
However if updating helpspot breaks it I don't think it will be a sustainable ticketing server.
I followed the instructions to update the server, didn't back up my data directory because it didn't have anything in it (fresh install 4.5.11) I updated to 4.6.3 and now I can't get into my admin portal.
It's shooting out this error: Error in exception handler:
"There is no existing directory at "./data/logs" and its not buildable: Permission denied in /var/www/html/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:161"