HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Upgrade to 4.8.5 broke full text search


Today I upgraded from 4.7.6 to 4.8.5 and now full text search no longer works. The install went pretty smooth. It did say, “Installation will continue in your browser” but never launched, so I manually navigated to installer.php. It asked if I wanted to upgrade from 4.8.5 to 4.8.5, which was odd, but I said yes anyway.

I’ve regenerated the sphinx.conf file and ran sphinx_init.bat with no success. I do get a warning for all indexes: WARNING: index 'requests_history_ndx': dict=keywords and prefixes and morphology enabled, forcing index_exact_words=1

Running on Server 2012 R2 with MS SQL backend. Any assistance would be appreciated.



Hi there, please open up a support request regarding this at and we’ll be happy to help you out.