Upgrading from v4.9.5

I’m on v4.9.5. Is there an “old school” way to upgrade that is not through command lines? e.g. upload files, visit web page thay runs a script and updates the app?


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I’d like to know as well.

The upgrade to HelpSpot 5 requires using command line tools. There is no longer a browser based updater. The browser based updater could be unreliable during larger database changes that take place in version 5 because of timeouts when running through a web server / browser.

Thanks. Are there simple instructions available for non-server admins?

If you aren’t a server admin we’d recommend moving to HelpSpot Cloud, which is our managed HelpSpot hosting service.