Upgrading from v4.9.5

How To
#1

I’m on v4.9.5. Is there an “old school” way to upgrade that is not through command lines? e.g. upload files, visit web page thay runs a script and updates the app?

Thanks

1 Like
#2

I’d like to know as well.

#3

The upgrade to HelpSpot 5 requires using command line tools. There is no longer a browser based updater. The browser based updater could be unreliable during larger database changes that take place in version 5 because of timeouts when running through a web server / browser.

#4

Thanks. Are there simple instructions available for non-server admins?

#5

If you aren’t a server admin we’d recommend moving to HelpSpot Cloud, which is our managed HelpSpot hosting service.