We are reviewing some of the ways we interact with urgent requests and how we flag urgent requests, either manually or via an mail rule. Would like to get some ideas of how other people are using this feature or if they implemented their own custom field for flagging things urgent and how it is being used.
What options are being utilized to make sure urgent requests are getting responded to in a timely manner? Automation rules? Filters?
Is anyone using a custom field with a color label? How is that working out for you?