HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Use staff member names in the "Send email from:" address?


#1

We’d like the from address to show the name of the staff member when replying to requests that come in to a shared mailbox (something like “Casey <help@…>”) instead of the default “Help Mailbox <help@…>”. Is there a way to do this?

If I set up “fake” mailboxes with these extra from names, the shared email address, and bad username/passwords, will that cause problems?


#2

Hi Casey,

There’s no setting to do that currently (though it’s an interesting idea we’re going to research).

You could build fake mailboxes, but HelpSpot will default the emails to reply from the real one. Your staff can then manually override it on the request page. So I think this will work, though it will fill up your error log a bit.